Customers who borrow up to £1,000 from have the flexibility to repay over 3  equal monthly instalments. Borrowers will receive email and SMS reminders on the days leading up to each repayment confirming the exact amount that will be collected. Using continuous payment authority, the repayments will come out of the customer’s debit account automatically on their specific pay date.

If you do not make the repayments on your scheduled collection dates, your account will be moved into arrears and this information will be passed onto a credit reference agency. With regards to fees, there is a one-off £15 default charge for missing the scheduled repayment on a 3 month loan and the daily interest of [daily-interest] keeps accruing until the balance has been cleared. A customer’s interest will always be frozen after 60 days of missing the last repayment. In the event that a customer is experiencing financial difficulty, we may be able to assist by offering a more flexible repayment plan.

Renewals, Extensions and Rollovers do not offer rollovers or renewals. We may agree, in certain circumstances and subject to the application of our responsible lending criteria, to offer you a repayment plan to make it easier to repay the balance of your loan. We will not charge you a fee for this. However, please bear in mind that extending the loan will mean that you will end up paying more than you originally agreed to repay since your loan will be open for a longer period of time.

Although does not offer rollovers, this refers to paying a small fee in order to delay the repayment of your loan. This fee does not reduce the amount of the total outstanding balance and in some cases, the borrower will rollover their loan on several occasions dramatically increasing the cost of their original loan.

The Impact of Non-Payment on your Credit Score

If you’re unable to make your repayments, it will be noted on your credit file. Failing to repay on numerous occasions may have an adverse effect on your credit rating making it more difficult to obtain credit in the future.  Customers are always encouraged to repay on time to ensure a healthy credit rating.

What Alternatives are there?

As part of our commitment to responsible lending, we encourage you to use sensible alternatives to payday loans where possible. You can borrow money from a credit union at very affordable rates if you belong to one. Borrowing from friends and family is another alternative to receive money fast and usually they provide this interest free. If you require money for a specific purchase, you will find that there are also credit cards that offer 0% against new purchases for a number of months.

If you are looking for advice regarding your debit, there are Citizen Advice Bureaus and charities that can assist. For help, go to